Salesforce Certified B2C Solution Architect : Arch-302

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Salesforce Certified B2C Solution Architect Arch-302 Prüfungsfragen mit Lösungen:

1. Northern Trail Outfitters (NTO) hosts a customer care portal using Service Cloud. The portal uses Marketing Cloud for customer interaction for a number of use cases, including customer sign-up and updates on togged cases. NTO has decided that the connectors provided by Salesforce are not flexible enough for their needs, so they would like to explore a programmatic approach for doing so.
Which two considerations should a Solution Architect point out to NTO as it moves forward to integrate the Service Cloud portal with Marketing Cloud for customer interaction? Choose 2 answers

A) NTO can use Marketing Cloud SOAP API for integrating with Service Cloud.
B) The Marketing REST API uses XML request and response bodies and resource endpoints to support multi-channel use.
C) The Marketing REST API calls are asynchronous, with timeout values of 120 for non-tracking operations and 300 seconds for tracking and data retrieve operations.
D) NTO can use Marketing Cloud REST API for integrating with Service Cloud.

2. A university has several branded schools scattered across different colleges. Each of which has its own finances, business processes, and strategies for engaging students. They would like to introduce a university- wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs. They are looking for art environment strategy across their potential purchases of Salesforce and Marketing Cloud.
What should a Solution Architect recommend to meet their needs?

A) Marketing Cloud and a single, consolidated Salesforce org spanning all departments
B) Marketing Cloud with multiple business units and a single, consolidated Salesforce org spanning all departments
C) Marketing Cloud with multiple business units connected to multiple existing Salesforce orgs with Marketing cloud Connect
D) Marketing Cloud and Marketing cloud Connect across multiple connected Salesforce orgs

3. Universal Containers (UC) Is utilizing B2C Commerce today and is considering utilizing CDP as a means of unifying all of their systems and recognize their existing customers as individuals across systems. They are about to install the Commerce Cloud CDP Connector and would like to understand how the unified profile process will work.
What configurations should a Solution Architect create to correctly identify unified profiles as individuals between CDP and B2C Commerce?

A) Create Individuals within CDP and create customer groups within B2C Commerce with the correct segments
B) Create Data Segments within CDP and create customer groups within B2C Commerce with the CDP Data Segments
C) Create Data Segments within CDP and create customers within B2C Commerce with the CDP Data Segments
D) Create Customer Groups within B2C Commerce and create data segments within CDP with CDP Data Segments

4. A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

A) Ability to have a customer leave a journey when they have an escalated case.
B) Ability to de-duplicate and create a single customer identity.
C) Ability to create a B2C storefront using Digital Experiences.
D) Ability to allow the agent to see purchase history to support case management

5. An organization has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically be routed to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers

A) Support Processes
B) Assignment Rules
C) Queues
D) Auto Response Rules

Fragen und Antworten: