IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 : A2010-591

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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 A2010-591 Prüfungsfragen mit Lösungen:

1. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Build a separate instance of IBM SmartCloud Control Desk
B) Buy an additional 5,000 end user licenses
C) Define the new users in the existing IBM SmartCloud Control Desk
D) Buy an IBM SmartCloud Control Desk for Internal Service Provider license

2. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) If using MS SQL, only one language support can be installed -- either English or non-English.
B) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
C) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
D) There are no special limitations. All required language supports can be installed using the product installation media.

3. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.
B) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.
C) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
D) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.

4. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

A) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
B) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
C) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
D) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.

5. What are three types of changes in the Changes application? (Choose three.)

A) Normal Change
B) Critical Change
C) Standard Change
D) Scheduled Change
E) Emergency Change
F) Planned Change

Fragen und Antworten: